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IT Support & Maintenance Discovery
- Do you have someone on staff who handles all your IT issues, or do you call someone when things break?
- How quickly can you get help when your computers or network stop working?
- What's the longest you've been without email or internet access?
- Do you ever feel like you're always fixing the same problems over and over?
- How often do your employees have to restart their computers or deal with slow performance?
- How much time does your team spend each week dealing with technology problems instead of focusing on your business?
Security & Data Protection Discovery
- How do you back up your important business files?
- What would happen if you lost all your data tomorrow?
- Have you ever worried about cyber security or had any close calls?
- Do you feel confident that your business data is properly protected?
- How do you handle software updates and security patches?
Business Impact Assessment
- If I told you there was a way to reduce your IT problems by 80%, what would that be worth to your business?
- How much does it cost when your team can't work because of technology issues?
- What could your team accomplish if they never had to worry about computer problems?
- Have you ever calculated how much time your staff spends dealing with IT issues instead of serving customers?
- On a scale of 1-10, how satisfied are you with your current IT situation?
Decision-Making Process Discovery
- Who typically makes decisions about technology purchases for your company?
- How do you usually handle major technology decisions or upgrades?
- What's your process when you need to solve a big technology problem?
- Do you prefer to fix things as they break, or would you rather prevent problems before they happen?
Current Situation Assessment
- What's working well with your current technology setup?
- If you could wave a magic wand and fix one technology problem, what would it be?
- How often do technology issues interrupt your normal business operations?
- What's the most frustrating technology problem you deal with regularly?
Qualification & Next Steps Discovery
- How open would you be to having someone take a look at your current setup and identify potential improvements?
- Would it be worth 30 minutes to learn how to prevent most of your current IT problems?
- If I could connect you with someone who specializes in solving exactly these types of issues for businesses like yours, would that be helpful?
- Would you like to see what a proper business technology setup could look like for your company?
When to Use Discovery Questions
Best For:
- Customer has shown interest in solving their IT problems
- You need to quantify business impact
- Building business case / Qualifying for MSP services
- Understanding decision-making process
Key Principles:
- Ask follow-up questions based on their specific responses
- Focus on business impact, not technical features
- Use their own words when reflecting back problems
- Position as consultative partner, not salesperson